Privacy Policy

ICE Services Limited takes your privacy very seriously. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.  By visiting you accept and consent to the practices outlined in this policy.

For the purposes of the Data Protection Act 1998, the data controller is ICE Services Limited of 2 Pancras Square London N1C 4AG.

Information we may collect from you

  • We may collect and process the following information about you:
  • Information you give us. We collect personal information from visitors to this website which includes information you provide when you contact us. The information you give us may include your name, address, email address and phone number.
  • Information we collect about you. With regard to each of your visits to our website we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information we receive from other sources. We work closely with selected third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services) and may receive information about you from them.

Use of information

We will use the information set out above to:

  • carry out our obligations arising from any contracts entered into between you and us including any outstanding obligations we may have following termination of any contract we may have had with you;
  • provide and personalise our services to you;
  • notify you about changes to our service or improvements to our website;
  • deal with your enquiries and requests;
  • administer orders and accounts relating to our licensees;
  • administer licensee and customer records;
  • maintain information as a reference tool or general resource;
  • disclose information in aggregate (so that no individuals are identified) for marketing, research and strategic development purposes.

Disclosure of information

We will share your personal information with our corporate group, as appropriate.

We may also share your information with selected third parties including:

Business partners and sub-contractors for the performance of any contract we enter into with them or you, including:

  • other collecting societies in and outside the EEA.
  • Suppliers we engage to process data on our behalf in which case such supplier will only process personal information according to the instructions we give them.
  • Government bodies or law enforcement agencies, where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of ICE Services Limited, our customers, licensees, or others.
  • Future owners of our business, in which case personal data held by ICE Services Limited about its customers will be one of the transferred assets.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Use of cookies

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website.  For more details on the cookies we use and the purposes for which we use them, see our Cookie policy.

Registered users

Certain sections of this website are (or will be) only open to registered users and give those registered users the ability to review and modify personal information previously provided to us. We ask that you do not share user names, passwords or any other secure access information with anyone – you are responsible for keeping this information confidential and secure. You must notify us in the event that such information is revealed to, or accessed by, anyone else or where you become aware of a breach of confidentiality or any unauthorised use of this website.

Direct marketing

Where you have registered with us and provided your consent, we will use the information you provide us to:

  • send you information about other products and services provided by us; and /or
  • send you information about related products or services offered by organisations and selected third parties offering relevant music-related services.

You can opt out of this at any time by contacting us here.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this policy.  We encourage you to read the privacy policies on the other websites you visit.

Access to your information

You have a right to access the personal information held about you by submitting a “Subject Access Request”.  A Subject Access Request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we may hold about you.

To make a Subject Access Request you will need to put the request in writing, and send it to the address set out below.

How your information is stored

The information that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the administration of a contract between us and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to this privacy policy

Any changes we make to our privacy policy will be posted on this page.  Please check to see if any updates or changes have been made. This policy was last reviewed on 12 April 2016.

Please send any questions on this privacy policy here.

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